Frequently Asked Questions

1. What are the initial design consulting fees?

Generally, there are none. ISL Products does not charge an initial design consulting fee. In addition, most of the time, there are little to no NRE and tooling charges.

2. What is your response time after an inquiry is submitted?

Within 24 business hours, a member of our sales team will acknowledge your inquiry via email or telephone. You will be kept apprised of our progress at all times. We pride ourselves on our customer service and fast response time!

3. How can ISL Products help manage my supply chain?

We pride ourselves on our dependable “Savvy Logistics Management”. We offer inventory management programs and are able to deliver product globally. To learn more, click here.

4. Can ISL Products recreate an obsolete product?

Yes, we have an exceptional Continuous Source Manufacturing program. It allows us to help our customers mitigate the problems created by other suppliers component obsolescence. Our engineers can recreate the component(s) for optimal performance in your application.

5. Does ISL Products have a product focus or specialty?

Over the years, we have designed hundreds of unique components for our customers. ISL Products primarily focuses on the following electro-mechanical components:

• DC Motors / Gear Motors
• Electronic Ballasts for UVC Lamps / Specialty Power Supplies
• Audio Components

We don’t deal with semiconductors.

6. How does the ISL Products “Solution Process” work?

1. Customers can either submit an inquiry via our Inquiry Form , email us at info@islproducts.com or call 1.888.904.9054 to discuss the project details with one of our in-house engineers. We encourage you to upload any reference spec sheets or project details with the Inquiry Form, to help us further understand your application and component requirements.
2. Our engineers will work closely with you, as well as with your procurement and engineering departments, to provide you with the optimal component solution. This will result in formalizing things such as 2D drawings, 3D renderings, performance specifications and pricing.
3. Once the component design is agreed upon, our team of engineers works closely with our production and manufacturing teams to manufacture samples of the component(s).
4. Once samples are delivered we encourage our customers to test them thoroughly and provide ample feedback on the overall form, fit and function. If alterations are needed, we will collaborate with your team and modify the design accordingly.
5. Once samples are fully approved, we will transition into mass production. PO’s will be issued for the goods and we will manufacture accordingly. Our logistics team will aide in shipping the goods to your desired location, per your production schedule.

7. Why does ISL Products not have an online catalog?

While many companies are in the business of selling electronic components, ISL Products is in the business of selling solutions. We refer to our Case Studies page as our catalog of successful solutions. You may email us at info@islproducts.com, to request additional information via email.

• If you’re interested in browsing some of our readily available products, you can visit our Online Shop.
• For a more comprehensive look at our standard products, please visit our Motor Component Database.

8. Does ISL Products have product on the shelf?

ISL has a selection of dc motor and gear motors available via our Online Shop. We are not a parts distributor distributor, therefore our products are built-to-order (BTO). We will stock and release products against a customer’s blanket purchase order though via our Just-In-Time (JIT) inventory management program.

9. How do I submit an inquiry to ISL Products?

There are a few ways to submit your inquiry. We have a great tool to help clarify and organize your requirements, the “ISL Inquiry Form”; it can be found here or at the top right-hand corner of the webpage via the Request for Quote button. This form allows you to succinctly outline your specific needs, informs us about your project, and enables us to expedite a viable response in a timely manner. You may also email or call one of our in-house engineers at your convenience: info@islproducts.com / 1.888.904.9054. For a quick dc motor / gear motor solution, use our Motor Selection Guide!

10. What is the difference between ISL Products & a traditional parts distributor?

ISL Products is a designer and manufacturer that delivers value-added component solutions. Where a traditional parts distributor offers off-the-shelf products, ISL works with your engineers and procurement personnel to provide the best solution to your component challenges. We often use the framework of our existing, standardized designs, and tailor them to your specific needs. In turn, providing the most optimal component for your application.

11. Why choose ISL Products International?

• Our customer service and engineering expertise is second to none! We take a very collaborative approach to each project, helping customers solve challenges at the component level. We don’t push product, we want to help create solutions via our tailored components.
• With over four decades of experience, ISL has consistently provided cost saving and value-added solutions to our OEM customers. We have built a reputation for our ability to consistently provide quality components that match and often surpass the specifications requested.
• Thanks to our extended knowledge base and our participation in developing industry standards and technologies (ASA/IEEE/SAE etc.), both large and small companies rely on ISL to help drive their businesses toward greater productivity.